Refund Policy

This Refund Policy applies to subscriptions and other purchases made directly from VIFE Inc. through Stripe. Purchases made through an app store, reseller, or another platform are governed by that seller’s refund process unless applicable law requires otherwise.

An eligible 7-day Plus trial has an amount due today of zero and requires a payment method. Cancel before the specific first charge date shown in Stripe Checkout or your account to avoid the first subscription charge. If you cancel during the trial, eligible access normally continues until the trial ends.

We will investigate suspected duplicate Vife subscription charges, unauthorized charges, and billing errors. Verified duplicate charges or errors caused by Vife will be corrected or refunded. Contact info@vife.ai promptly with the account email, charge date, amount, currency, and Stripe receipt or payment reference. Do not send a full card number or bank-account number.

If a paid feature was materially unavailable or failed to deliver the purchased service because of a verified Vife error, you may request review. We may provide a refund, partial refund, credits, or another reasonable remedy based on the affected period, usage, and circumstances. A request is more likely to be verifiable when submitted within 14 days of the charge or failure.

Except as described above or required by law, paid fees are generally non-refundable, including for change of mind, failure to cancel before renewal, partial billing periods, unused time, or unused credits. Canceling stops future renewals but does not automatically refund a completed charge.

A full refund, payment reversal, dispute, or chargeback may cancel the related subscription and remove credits granted for that invoice or trial. If credits have already been used, we may limit an account until the billing issue is resolved. Fraudulent or abusive refund requests may lead to account restrictions.

Email info@vife.ai from the address associated with your Vife account and explain the reason for the request. We may ask for additional information to verify the account and transaction. Approved refunds are returned to the original payment method. Stripe, your bank, and the payment network control when the refund appears, which may take several business days.

Nothing in this Policy limits refund, cancellation, cooling-off, warranty, or other consumer rights that cannot be waived under the law that applies to you. Where this Policy conflicts with a mandatory legal right, that legal right controls.